Data Protection

Betmarket's Privacy Policy — your information is safe with us

Everything about how we collect, retain, and protect your personal data is explained here in clear, simple terms.

Last Updated: January 2026 Language: Bengali (bn-BD)
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Our Core Privacy Principles

6 commitments we uphold to protect your data at Betmarket

Encrypted Security

All your data is protected with 256-bit SSL encryption — the same level of security used by banks.

Your Data Is Never Sold

Your personal information is never sold or rented to third parties — that is our firm commitment.

Minimal Data Collection

Only the information that is strictly necessary is collected. We never ask for excess or unnecessary personal data.

Right to Erasure

You may request deletion of your data at any time. We process all such requests within 30 days.

Breach Notifications

In the event of a data breach, we will notify you by email within 72 hours.

Transparent Policy

Our Privacy Policy is written in plain language. There are no hidden terms buried in complex legal text.

1

Introduction & Scope

Betmarket Welcome to the Privacy Policy of (betmarket.biz). This document explains how we collect your personal information, why we retain it, and how we keep it secure.

We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain, straightforward language — no complex legal jargon. Our goal is to make it easy for everyday users in Bangladesh to understand.

This Policy BetmarketApplies to the website, mobile app, and all services. By using the platform, you are deemed to have accepted this policy.

In brief: Your data is used solely to provide you with a better experience. It is never sold and always kept secure.

2

What Information We Collect

Betmarket Two types of information are collected — what you provide directly, and what is gathered automatically through your use of the platform:

A) Information You Provide Directly

Data Type Purpose
Full NameAccount Identification & KYC
Date of BirthAge Verification (18+)
Mobile NumberVerification & Contact
Email AddressAccount Management
AddressKYC Verification
National ID NumberIdentity Verification
Payment InformationTransaction Processing

B) Automatically Collected Information

  • IP Address & Device Information
  • Browser Type & Language Settings
  • Activity logs on the platform
  • Cookies & Session Data
  • Transaction History
  • Betting Patterns (for fraud detection)
3

Why We Collect Your Information

Every reason we collect your data is clear and legitimate. See the full breakdown below:

  • Account Creation & Management: To verify your identity and ensure your account runs smoothly.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC & Age Verification: To fulfill legal obligations and protect minors.
  • Fraud Prevention: To detect suspicious activity and protect your account.
  • Customer Support: To address your complaints and questions.
  • Promotional Communications: To send you offers and updates, only with your consent.
  • Legal Compliance: To meet regulatory authority requirements.
  • Platform Improvement: To enhance your experience on the platform.

We never send marketing messages without your consent. You can unsubscribe at any time.

4

How Long We Keep Your Data

We only retain your information for as long as necessary. The general rules are:

Data Type Retention Period
Account InformationFor the duration of active account + 5 years
Transaction Records7 years (legal obligation)
KYC Documents5 years after account closure
Customer Support Logs3 Years
Cookies & Session DataUp to 30 days
Marketing PreferencesUntil consent is withdrawn

Once the designated period following account closure has elapsed, your data is securely deleted or anonymised.

5

Data Sharing — Who We Share With and When

Betmarket Your data is never sold. However, limited information may be shared in specific circumstances:

  • Payment Processors: Information required to process transactions with Mobile Pay, Nagad, and your bank.
  • KYC / Identity Verification Services: Trusted third parties for age and identity verification.
  • Law Enforcement: Under a court order or legal obligation.
  • Regulatory Authorities: To ensure licensing and regulatory compliance.
  • Cybersecurity Partners: To prevent fraud and hacking.

In each of these cases, we ensure our partners are held to the same standard of privacy as we are. They are not permitted to use your information beyond our specified instructions.

Please note: your information is never shared with advertisers, marketers, or unknown third parties.

6

Cookies Policy

Betmarket We use cookies to enhance your experience. Cookies are small data files stored in your browser.

Cookies we use:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Performance Cookies: To monitor site performance and detect errors.
  • Functionality Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand user behavior (anonymized data).

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7

Your Rights

BetmarketAs a user, you have the following rights:

Right to Access

You may request to see what information we hold about you.

Right to Rectification

Contact support to correct any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted after your account is closed.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You can download a copy of your data directly.

Right to Withdraw Consent

You can opt out of marketing communications at any time.

To exercise these rights, support@betmarket.biz. We will respond within 30 days.

8

Security Measures

Betmarket We use industry-leading security technology to keep your information protected:

  • SSL/TLS Encryption: All data transmissions are 256-bit encrypted.
  • Two-Factor Authentication (2FA): An added layer of security for your account.
  • Firewall & DDoS Protection: Protected against cyberattacks.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Restricted Access: Only authorized personnel have access to specific data.
  • Encrypted Database: Stored data remains encrypted at all times.

Please note — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

9

Children's Privacy

Betmarket strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that a user is under 18, we will immediately:

  • That account will be closed.
  • All collected data will be permanently deleted.
  • All transactions will be cancelled and refunded.

If you believe a minor is using our platform, please support@betmarket.bizto let us know.

10

Changes to This Policy

Betmarket This Privacy Policy may be updated from time to time. When changes are made:

  • The update date on this page will be revised accordingly.
  • A summary of changes will be sent to your registered email.
  • For significant changes, a notification will be displayed upon signing in to the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree, please close your account.

Previous versions are archived and available upon request.

11

Get in Touch

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

Email
support@betmarket.biz
Response Time
Within 24 hours (often sooner)
Live Support
24/7 Chat Support Available

For more information, visit our FAQ Page View or About Us Read.

Safe & Trusted

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